Refund & Cancellation Policy

Fradyn Systems Last updated: [19 September 2026]

This Refund & Cancellation Policy applies to all subscriptions to the Fradyn Systems workflow automation platform (the "Services") and forms part of our Terms and Conditions. Please read it alongside those Terms.

1. Subscription Billing

1.1 Access to the Services is provided on a subscription basis, billed at the first of each month, in accordance with the plan selected at signup or as agreed in your order form.

1.2 Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with Section 3 below.

1.3 Fees are charged in advance for each billing cycle, via business preference

2. Free Trials (if applicable)

2.1 Where a free trial is offered, no payment is required during the trial period.

2.2 If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and billing will commence, using the payment method provided at signup.

2.3 You may cancel at any time during the trial at no charge.

3. Cancellation

3.1 You may cancel your subscription at any time by emailing corne@fradynsystems.com

3.2 Cancellation will take effect at the end of your current billing cycle. You will retain access to the Services until that date, and no further charges will be made thereafter.

3.3 We do not provide partial-month or partial-cycle refunds for early cancellation — see Section 4 below.

3.4 We reserve the right to cancel or suspend a subscription for non-payment or breach of our Terms and Conditions, as set out in those Terms.

4. Refunds

4.1 General rule: Fees already paid for a current billing cycle are non-refundable, except as set out below. Because our Services involve immediate provisioning of platform access, integrations, and support resources, we do not offer pro-rata refunds for unused time within a billing cycle following a voluntary cancellation.

4.2 Billing errors: If you are charged in error (e.g., duplicate billing, incorrect amount, or a charge after valid cancellation), contact us within 30 days of the charge and we will investigate and refund any amount incorrectly billed.

4.3 Service failure: If the Services are materially unavailable or fail to perform as described due to a fault on our part for a sustained period, you may be entitled to a service credit or partial refund at our discretion, or as specified in an applicable Service Level Agreement (SLA).

4.4 Annual plans: Where an annual (or other multi-month) plan is cancelled part-way through the term, refunds for the unused portion are not provided, unless otherwise agreed in writing or required by law.

4.5 Approved refunds will be processed to the original payment method within 10 Business days

5. Downgrades and Plan Changes

5.1 You may upgrade your plan at any time; the change and any additional charges take effect immediately or at the start of the next billing cycle, as indicated at the time of the change.

5.2 Downgrades take effect at the start of the next billing cycle. We do not refund the difference for the current cycle when downgrading.

6. Data on Cancellation

6.1 Upon cancellation or termination, your access to the Services will end on the date described in Section 3.2.

6.2 You may request an export of your Dealership data (inventory, customer enquiry records, etc.) prior to cancellation taking effect. Requests made after this date will be handled at our discretion and may not be possible if data has already been deleted in line with our Privacy Policy.

6.3 We will retain or delete your data after cancellation as described in our Privacy Policy.

7. Consumer Protection Act

Nothing in this Policy limits any rights you may have under the Consumer Protection Act, 2008 (South Africa) or other applicable consumer protection legislation, to the extent such legislation applies to your subscription.

8. Contact Us

For billing queries, cancellations, or refund requests, please contact:

Fradyn Systems Email: corne@fradynsystems.com  Contact nr: 079 108 5729